Returns & Refunds

Items must be unworn, in original condition, and returned with their packaging and the Energy Harmonization Guide. Engraved or made-to- order pieces and gift cards cannot be returned unless faulty.

Email support@getyourprana.com with your order number and reason for return. We'll reply within one business day with instructions and a return address.

Return postage is covered by us for faulty or incorrect items. For change-of-mind returns, return postage is the customer's responsibility; we recommend a tracked service.

Once your return is received and inspected, we issue the refund to your original payment method within 3–5 business days. Your bank may take a further 5–10 days to display it.

Need a different size? Return the original for a refund and place a new order, or ask us to hold your replacement while the return is in transit.

Each bracelet carries a 12-month warranty against manufacturing defects such as clasp or cord failure under normal wear. Natural patina, scratches, and accidental damage are not covered, though we offer paid restringing and refinishing.

Orders can be cancelled free of charge any time before dispatch — email us as soon as possible with your order number.